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Can't Get Signed In
Code never arrives, password rejected, or unsure which email you registered with? We'll go through the recovery options together.
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Independent phone guidance · any hour
Confused by the Temu app? Get talked through it.
Can't log in, can't find your order or hitting an error at checkout? Call DigiHelpo and we'll go through it with you on the phone, screen by screen.
- Someone answers day and night
- Price told to you before anything starts
- Calm, jargon-free walkthroughs
Important: DigiHelpo is an independent, paid help desk. We are not Temu, not connected to Temu in any way, and not Temu's customer service. Temu runs its own free help inside its app.
Someone is available now
1-888-891-1512
Independent paid phone help
Start the Call Price confirmed before you commit
Where we can help
Temu app problems we walk people through
We explain and guide. Anything to do with approving orders, accounts or refunds is decided by Temu alone.
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App Won't Load
Blank screens, freezing and update failures. We try the usual fixes with you, one at a time.
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Finding Your Order Status
We'll point out where order and delivery details live in the app so you can check them yourself.
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Checkout Not Working
Payment declined or the page keeps failing? We'll check the common causes on your device and settings.
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Starting a Return Request
We show you how to submit a return or refund request in the app. Temu makes the final decision.
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Changing Account Details
Update an address, email, password or notification setting with a guide beside you.
Call UsRather just ask someone?
Ring now, describe the problem in your own words, and we'll tell you whether we can help and what it costs.
What to expect
One call, three stages
Ring us
Dial 1-888-891-1512 whenever suits you and explain what's going wrong.
Know the cost
You will be told the price of our service on the call, before we do anything, and you are only charged if you agree.
Work through it
We stay on the line while you follow each step on your own device.
Have these to hand
- Your phone or computer, switched on
- Any error message, exactly as written
- The email or number tied to your account
- An order number if you're asking about a purchase
Keep safe: don't read out passwords, verification codes or full card numbers to anyone, us included.
Temu has free help too
Temu offers free customer service in its own app and on its website, and you're welcome to try that first. If you'd feel better with a person guiding you by phone, give us a call.
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Questions
Quick answers about our Temu help
Is this Temu's customer service line?
No. DigiHelpo is an independent company with no link to Temu. We can't see Temu's systems or your Temu account.
Does it cost anything?
Yes, our help is a paid service. You will be told the price of our service on the call, before we do anything, and you are only charged if you agree. Temu's own in-app support is free.
Can you get my money back or sort out my order?
No. Only Temu can approve refunds, replacements or account changes. We can show you how to ask for them in the app.
When is the line open?
All day, every day. Someone is always there to take your call.
Will you need my password or card number?
Never. Please don't give those to anyone.
Temu is a trademark of its owner and appears here only to say which app we give guidance on. DigiHelpo is independent and unaffiliated with Temu.